The following terms of service constitute a legally binding agreement between you and KP Movers and Hauling’s. These Terms are referenced below in detail. 

Accepting these Terms
Please read these Terms carefully before accessing or using any of the KP Movers and Hauling’s platforms or services including, but not limited to, before placing any order with KP Movers and Hauling’s for loading, unloading, or other help services, moving services, and/or any other services that may be offered through the KP Movers and Hauling’s (collectively, the “Services”). By accessing or using the KP Movers and Hauling’s Service offerings, including, without limitation, by placing an order for Services online or via telephone, you agree to be bound by these Terms, including, but not limited to, provisions that govern any claim you may have for property damages, provisions that limit KP Movers and Hauling’s liability, and provisions that require individual arbitration of any potential legal dispute between you and KP Movers and Hauling’s. If you do not agree to these Terms, you may not use the KP Movers and Hauling’s platform or receive any Services.

Modifications to terms
KP Movers and Hauling’s reserves the right to change these Terms at any time. However, if KP Movers and Hauling’s makes changes to the Terms, we will notify you by revising the “Last Modified” date at the top of this document. We encourage you to review these Terms periodically to stay informed about our practices, and you should always review these Terms before placing any order for Services.

Damage protection
If you have sustained damages to your personal or real property, you must file a claim for damages within five (5) business days after you receive the completion of services. KP Movers and Hauling’s provides coverage and voluntarily abide by federal tariff laws to provide basic Released Valuation coverage on all moves. . This is a default coverage of up to $0.60 per pound for damage to household goods while being handled by the movers. This coverage is not value based.
If you have personal property that significantly exceeds the Recovery Rate (e.g., an item valued at $5,000 that weighs only 50 pounds would be worth $100 per pound in contrast to the maximum Recovery Rate of $.60 per pound) KP Movers and Hauling’s strongly advises that you take extra precautions to ensure the safety and security of your items, including, but not limited to, by wrapping and protecting the items with your own materials prior to being handled by a mover, ordering or providing extra padding and other packing materials for the mover to use to secure and protect the item, directing the movers to take extra precautions with your items, moving or transporting the items yourself, and/or purchasing third party insurance for such items. Personal property that may significantly exceed the Recovery Rate includes, by way of example, but not limitation, jewelry, silverware, China, furs, antiques, oriental rugs, computer software, paintings, statues, fine art, custom furniture, and electronics devices.

Third Party Insurance Options
Homeowners and Renters Insurance: These coverages (notably homeowners) typically will cover damage that occurs during transit when using your own transportation. It is recommended that you speak with your insurer to confirm the details of coverage.
Third Party Insurers: There are insurance companies that will sell a policy specifically to cover household goods during a move. It is important to note that these policies tend to have a lot of exclusions and should be thoroughly reviewed before purchasing.
These are options to search out on your own and contract individually should you seek higher coverage for your belongings.

Damages to other related property

• Damages to Wood Floors
• KP Movers and Hauling’s will only repair or replace the specific local area damaged. Full refinishing or guaranteed match of finish is not included. Compensation will reflect a reasonable market rate, at KP Movers and Hauling’s discretion.
  Minor nicks, dents, or scratches to flooring are not covered, as they are reasonably expected in the course of moving. You are advised to protect floors in advance (e.g., ram board, cardboard, rugs), use sliders for furniture, and avoid dollies if floors are unprotected. KP Movers and Hauling’s will not be held liable for repairs to synthetic or vinyl flooring due to the brittle nature of the material.
• Damages to Handrails, Walls, Doors, and Drywall
  Minor cosmetic damage, such as small nicks or scuffs, are not covered. Significant damage, as determined by KP Movers and Hauling’s may be addressed by either (i) making repairs or (ii) paying reasonable repair costs, at KP Movers and Hauling’s discretion.
• Damages to Mailboxes
  If a mailbox is damaged, KP Movers and Hauling’s may (i) repair it, (ii) pay for reasonable repair costs, (iii) replace it with a like-kind model, or (iv) pay the replacement cost.
• Other Real Property Damages
  KP Movers and Hauling’s does not assume liability for damage to lawns, landscaping, sprinklers, sidewalks, or driveways—including cosmetic issues. You are advised not to allow moving vehicles to park on surfaces that may not support them and to notify KP Movers and Hauling’s in advance of any such concerns so alternative arrangements can be made.

What is NOT covered/ KP Movers and Hauling’s Exclusions

KP Movers and Hauling’s prepares for all the unforeseen circumstances as we possibly can for your move, however we cannot be liable for certain incidents that may occur or already be present. KP Movers and Hauling’s, and each of the foregoing entities’ employees, contractors, and agents, shall not be liable for any of the following damages or claims:

Pre-Existing Damages

You are required to disclose any pre-existing damages to KP Movers and Hauling’s prior to your move. In addition, we reserve the right, in its sole discretion, to declare a damage as pre-existing based on its investigation of your claim if, after a good-faith review, facts and circumstances warrant such a determination.

Minor Damages
KP Movers and Hauling’s will not pay any damages for minor dents or small nicks or scratches caused by any Third Party Provider (or any agent thereof) to your property as a result of your receipt of the Services. You expressly acknowledge and agree that minor dents or small nicks or scratches are typical of any move and cannot be prevented.

Particleboard Furniture and Synthetic Flooring
KP Movers and Hauling’s will not be liable for damage to any particleboard, chip-core, or pressboard furniture. We will not be held liable for any scratching, nicking, tearing, or scraping of synthetic or vinyl flooring.

Natural Materials
Marble, slate, and stone material items are prone to weakness and cracking overtime. KP{ Movers and Hauling’s will not be liable for damaged items made exclusively of (or a composite of) natural materials.

Completed Repairs
KP Movers and Hauling’s will not pay any damages that have been repaired or replaced by you or someone else at your request prior to you filing a claim with KP Movers and Hauling’s or, if completed after a claim has been filed, if completed without the written consent of KP Movers and Hauling’s. You should not repair or replace property before resolving your claim with us unless you have obtained prior written consent from the company.

Certain Electronics and Appliances
KP Movers and Hauling’s will not be liable for electronics or appliances that fail to operate after being shipped and/or reconnected. You acknowledge and understand that electronics and appliances are not tested prior to shipment, and as such, it will not be possible to determine whether a damage has occurred due to handling or shipment. In addition, KP Movers and Hauling’s will not be liable for any structural plumbing, electrical systems, or water damage associated with electronics or appliances that are handled by us. KP Movers and Hauling’s requires all appliances to be disconnected, uninstalled, and drained (if necessary) by you prior to moving such items. In addition, KP Movers and Hauling’s will not be liable for any damages caused to an electronics device (including, without limitation, any television or other display monitor) that is not properly boxed and protected. You should never allow a television or other display monitor to be shipped or otherwise transported without proper protective packaging and securement.

Oversized and Extremely Heavy Items
KP Movers and Hauling’s will not be liable for any damages to items that weigh in excess of 300 pounds or for any items that exceed the clearance of hallways, stairways, or doorways where such items are not disassembled prior to being moved by KP Movers and Hauling’s. Common oversized or extremely heavy items include, but are not limited to, certain musical equipment such as pianos, pool tables, hot tubs, ceramic grills, full-size copiers, fireproof cabinets/safes, grandfather clocks, workbenches, exercise equipment, etc.

Non-Inventoried Items
Prior to your service date, you may submit an inventory of your personal property. KP Movers and Hauling’s will not be liable for any damages for items lost or stolen that are not inventoried prior to your receipt of the Services. You acknowledge and agree that, without submission of a documented inventory prior to the service date, and without documentation of items being moved on move day, there is no way to verify whether any item has been lost or stolen.

Reassembled Items
If you request reassembly of any of your personal property by any KP Movers and Hauling’s employee, we will not be liable for any damages that may arise as a result of the assembly, attempted assembly, or failed assembly of such items, including, but not limited to, items containing particleboard, chip-core, or pressboard.

Installations
KP Movers and Hauling’s reserves the right to install or uninstall washers, dryers, dishwashers, ice machines, water coolers, refrigerators, or electrical equipment. KP Movers and Hauling’s will not be liable in any manner for any damages that may arise as a result of the actions or inactions of these installations.

Prohibited Items
KP Movers and Hauling’s will not be liable for any damages to personal property that is a direct result from pre packed items that are considered “prohibited” use items for safe moving standards. Prohibited items include, but are not limited to: hazardous materials, such as combustible liquids, compressed gases, explosives such as propane tanks or loaded guns, flammables, perishables, contraband or other items prohibited by federal or state law, stolen property, and other property which you do not have a lawful right to possess.

Consequential or Incidental Damages
KP Movers and Hauling’s, nor any of its subsidiaries or affiliates or their respective contractors, employees, or agents shall be liable for any consequential or incidental damages that may arise due to any service failure, including, but not limited to, any failure to start or complete the Services. For example, but not limitation, this means that KP Movers and Hauling’s shall not be liable for any damages that you may incur if your move or other services are unable to be performed or completed on a scheduled date.

Acts of God and Other Similar Circumstances
KP Movers and Hauling’s, nor its subsidiaries or affiliates, or their respective employees, contractors, or agents, shall be liable for any damages caused by or resulting from an act of God; rioting; fire; explosion; flood; sabotage; transportation or labor strike, lockouts, or injunctions; compliance with governmental laws, regulations, or orders; or any other cause whether or not of the same class or kind enumerated herein which affects performance of the Agreement arising from or attributable to acts, events, omissions, or accidents beyond the reasonable control of the Company.

What is Covered
Household property such as wood floor, carpet, walls, doors, door frames, and similar
As discussed in “Your Responsibilities” above, the customer is required to prepare and prep these items against damage unless requested through us to add to services. We understand moving is a large project and you cannot always be 100% prepared for all circumstances. KP Movers and Hauling’s has you covered for these unforeseen circumstances that are at times uncontrollable.
KP Movers and Hauling’s provides coverage for items that we knowingly, and without dispute, damage. Any item(s) damaged during the move must be listed with the present employee prior to the completion of your move. Any item(s) not listed on the work order are not eligible for coverage. If there is an issue, please contact us and we will do our best to resolve it. Your customer satisfaction is one of our top priorities. Released Valuation coverage will be provided to all items dropped or damaged on site while in the possession of our movers, assuming they do not meet any of the exclusions above.
Remember, Released Valuation covers up to $0.60 per pound per item. Factors such as condition of the item and depreciation may reduce the amount of compensation ultimately paid.

HOW TO MAKE A CLAIM
Any covered damage that occurs, while the movers are on site, must be submitted to the company that provided moving services.
Make sure that the broken or damaged item(s) are listed on your final invoice prior to the movers departing the site.
Contact KP Movers and Hauling’s as soon as possible and within a 5-day period to discuss and file a claim.

Personal Injuries to Yourself by electing to assist in moving
For your safety, we ask that you not to participate in any loading, unloading, or moving of property or in any other services that you have secured us to do. To the extent that if you or family members choose to do so, you acknowledge and agree to indemnify, defend, and hold KP Movers and Hauling’s and its employees, harmless from any expenses, losses, costs, (including reasonable attorneys’ fees and costs), judgments, settlements, damages, awards, interests, fines, and liabilities of whatever kind that may be incurred as a result of, arising out of, or in relation to you or your family members’ decision to do so.
Repairs may be made
The company may request repair companies to come in and repair an item and will have sole authority to choose the company of their choice. Although you may request your own repair estimates be aware that costs associated with estimates or repairs will not be covered unless pre-approved by the company. Requests for reimbursement for unauthorized estimates or repairs will be denied.

Compensation
If the company opts for compensation instead of repair, a payment will be made to you based on the weight of the item, its condition and depreciation, up to $0.60 per pound. It is important to remember that Released Valuation is a basic coverage and will not cover the full replacement value of your damaged item(s).

Please feel free to reach out if you have further questions or concerns regarding our Terms of Service with KP Movers and Hauling’s.